Why Reflecting Back Works
Reflecting back proves you listened and understood. It gives them a chance to clarify and feel truly heard, which is one of the deepest human needs.
Reflective listening increases perceived understanding 85%
Being heard activates brain reward centers
Reflection clarifies communication
Mirroring phrases builds rapport
How to Reflect Effectively
Listen for a key phrase they emphasized
Repeat it back: 'So you're saying [their phrase]...'
Use their exact words, not your interpretation
Pause to let them confirm or clarify
Do this before adding your thoughts
Power of Being Heard
Makes people feel deeply heard
Reduces miscommunication dramatically
Slows conversation to allow deeper sharing
Builds reputation as excellent listener